Privacy Policy

This Privacy Policy explains how Pizza Ranch ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at ranchpizza.click, place orders, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your personal data in a transparent, responsible, and lawful manner in accordance with applicable United States federal and state privacy laws.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, or interacting with our services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with this Privacy Policy, please do not use our website or services.

For any questions, concerns, or requests related to your privacy, please contact us using the information provided in the Contact Information section at the bottom of this page.

1. About Us

Pizza Ranch is a food service business operating in the United States. We operate through our website at ranchpizza.click and offer food ordering, delivery, and related services to customers across the United States. We are subject to applicable federal and state privacy and consumer protection laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

Our contact details are as follows:

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information we collect through:

• Our website at ranchpizza.click and any related subdomains or pages;
• Online food ordering systems, payment portals, and checkout processes;
• Customer accounts, loyalty programs, and promotional sign-ups;
• Email communications, contact forms, and customer support interactions;
• Social media pages and third-party platforms where we maintain a presence;
• Mobile applications (if applicable) and other digital interfaces;
• In-store, telephone, and other offline interactions where data may be collected.

This policy does not apply to third-party websites, applications, or services linked from our site. We encourage you to review the privacy policies of any third-party platforms you visit.

3. Information We Collect

We collect several types of information in connection with the operation of our business and delivery of our services. The categories of personal information we may collect include:

3.1 Personal Identification Information

When you create an account, place an order, sign up for promotions, or contact us, we may collect:

• Full name;
• Email address;
• Phone number;
• Billing and shipping/delivery addresses;
• Date of birth (where provided for age verification or promotional purposes);
• Username and password for account access;
• Signature (where applicable for delivery confirmations).

3.2 Payment and Financial Information

When you place an order or make a purchase through our website, we collect payment-related information, including:

• Credit or debit card information (processed securely through third-party payment processors);
• Billing address;
• Transaction history and order records;
• Gift card or promotional code details.

Please note that we do not store full credit or debit card numbers on our systems. Payment card information is processed through secure, PCI-DSS compliant third-party processors.

3.3 Order and Transaction Information

We collect information related to the products and services you order or inquire about, including:

• Items ordered, customizations, and special requests;
• Order history and preferences;
• Delivery instructions and notes;
• Feedback, ratings, and reviews.

3.4 Usage Data and Technical Information

When you visit our website, we automatically collect certain technical and usage data, including:

• Internet Protocol (IP) address;
• Browser type, version, and settings;
• Operating system and device type;
• Referring and exit pages;
• Pages viewed, links clicked, and time spent on each page;
• Date and time of visits;
• Search queries entered on our website;
• Session identifiers and log files.

3.5 Location Data

We may collect approximate or precise location information in the following circumstances:

• When you provide a delivery address;
• When you enable location services on your device to find nearby locations or estimate delivery times;
• Through your IP address to determine your general geographic area.

3.6 Communications and Customer Support Data

If you contact us by email, phone, contact form, or other means, we may collect:

• The content of your communications;
• Contact details you provide;
• Records of complaints, inquiries, and resolutions;
• Call recordings (if applicable and where permitted by law).

3.7 Marketing and Preference Data

If you subscribe to our marketing communications or loyalty program, we may collect:

• Email marketing preferences and subscription status;
• Communication preferences (e.g., preferred contact method);
• Food preferences and dietary requirements (if voluntarily provided);
• Responses to surveys, contests, or promotional campaigns.

3.8 Cookie and Tracking Technology Data

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your interactions with our website. Please refer to Section 9 (Cookie Usage) for more detailed information.

3.9 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you interact with our social media pages or log in via a social account);
• Delivery platform partners or third-party food ordering aggregators;
• Analytics and advertising service providers;
• Publicly available sources.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Providing and Managing Our Services

• Processing and fulfilling food orders, including delivery and pickup coordination;
• Managing customer accounts and profiles;
• Processing payments and handling refunds or chargebacks;
• Communicating with you about your orders, account, or reservations;
• Providing customer support and responding to inquiries and complaints.

4.2 Improving Our Products and Services

• Analyzing usage patterns and customer behavior to improve website functionality;
• Conducting research and developing new menu items or service offerings;
• Monitoring and improving the quality of our food and service;
• Testing and troubleshooting technical issues on our website and platforms.

4.3 Marketing and Promotional Communications

• Sending you promotional emails, special offers, and newsletters (with your consent where required);
• Administering loyalty programs, contests, sweepstakes, or promotions;
• Personalizing content, offers, and recommendations based on your preferences and history;
• Displaying targeted advertising on our website and third-party platforms.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send, or by contacting us at [email protected].

4.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations;
• Responding to lawful requests from law enforcement or regulatory authorities;
• Enforcing our Terms of Service and other agreements;
• Protecting the rights, property, and safety of Pizza Ranch, our customers, and the public;
• Preventing, detecting, and investigating fraud, security breaches, and other potentially illegal activities.

4.5 Analytics and Business Intelligence

• Using aggregated and anonymized data to understand market trends and customer demographics;
• Measuring the effectiveness of our marketing campaigns and promotions;
• Generating reports and insights for internal business purposes.

5. How We Share Your Information

We do not sell your personal information for monetary consideration. However, we may share your information with third parties in the following circumstances:

5.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our business, including:

• Payment processors: To securely process transactions;
• Delivery services and logistics providers: To fulfill food orders;
• Cloud hosting and IT service providers: To maintain our website and data infrastructure;
• Email marketing platforms: To send promotional and transactional communications;
• Analytics providers: To analyze website traffic and user behavior (e.g., Google Analytics);
• Customer support platforms: To manage customer inquiries and complaints;
• Advertising networks: To serve targeted advertisements.

These third parties are contractually obligated to use your personal information only as necessary to provide their services to us and in accordance with applicable privacy laws.

5.2 Legal and Regulatory Disclosures

We may disclose your personal information to government authorities, law enforcement agencies, courts, or other third parties when we are legally required to do so, including:

• In response to a valid subpoena, court order, or other legal process;
• To comply with applicable laws, regulations, or government requests;
• To protect the rights, property, or safety of Pizza Ranch, our customers, employees, or others;
• To investigate or prevent fraud, security incidents, or illegal activity.

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or other business transfer, your personal information may be transferred to the acquiring or successor entity. We will notify you of any such transfer and any material changes to how your information will be handled.

5.4 With Your Consent

We may share your personal information with other third parties with your explicit consent or at your direction.

5.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified information — which cannot reasonably be used to identify you — with third parties for research, analytics, marketing, or other business purposes.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards to protect it from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include:

6.1 Technical Safeguards

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for data transmitted between your browser and our website;
• Encryption of sensitive data at rest;
• Firewall protection and intrusion detection systems;
• Regular security assessments and vulnerability testing;
• Secure access controls and multi-factor authentication for internal systems;
• PCI-DSS compliant payment processing infrastructure.

6.2 Administrative Safeguards

• Limited access to personal information on a need-to-know basis;
• Employee training on data privacy and security practices;
• Privacy and security policies and procedures for all staff;
• Contractual data protection obligations with third-party service providers.

6.3 Physical Safeguards

• Restricted access to physical facilities housing data systems;
• Secure disposal of physical documents and electronic media containing personal information.

Despite our best efforts, no method of data transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. If you believe your personal information has been compromised or if you experience a security incident related to our services, please contact us immediately at [email protected].

7. Your Rights and Choices

Depending on your state of residence, you may have certain rights regarding your personal information under applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and other applicable state laws. We respect and honor these rights.

7.1 Right to Know and Access

You have the right to request information about the personal data we hold about you, including the categories of personal information collected, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it has been shared. You may also request a copy of the specific personal information we hold about you.

7.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. We will take reasonable steps to verify your identity and update your information accordingly.

7.3 Right to Deletion

You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions (for example, where retention is required to complete a transaction, comply with a legal obligation, or for other lawful purposes).

7.4 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioral advertising purposes. We do not sell personal information for monetary consideration. If we engage in any sharing of personal information for targeted advertising purposes, you may opt out by contacting us or using applicable opt-out tools on our website.

7.5 Right to Limit Use of Sensitive Personal Information

To the extent we collect "sensitive personal information" as defined under the CPRA, California residents have the right to request that we limit the use and disclosure of such information to purposes reasonably necessary to provide the requested services.

7.6 Right to Data Portability

Where technically feasible, you have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, so that you can transfer it to another service provider.

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide you with a lower quality of service because you exercised your privacy rights.

7.8 How to Submit a Rights Request

To exercise any of the rights described above, please contact us by:

• Email: [email protected]
• Website: ranchpizza.click

We will respond to your request within 45 days of receipt, or within any other timeframe required by applicable law. We may need to verify your identity before processing your request by asking you to provide identifying information consistent with the information we have on file. Authorized agents acting on your behalf may also submit requests on your behalf with appropriate written authorization.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention periods we apply depend on the nature of the information and the purpose for which it was collected:

After the applicable retention period expires, we will securely delete, destroy, or anonymize your personal information in accordance with our data disposal procedures.

9. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, personalize content, and deliver targeted advertising. Cookies are small text files stored on your device when you visit our website.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including shopping cart functionality, login sessions, and security features;
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage data (e.g., Google Analytics);
• Functional Cookies: Remember your preferences and settings (e.g., language, location, saved orders);
• Marketing and Advertising Cookies: Track your browsing activity to deliver relevant advertisements on our site and across other websites.

9.2 Managing Your Cookie Preferences

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or alert you when cookies are being sent. You may also opt out of interest-based advertising through industry tools such as the Digital Advertising Alliance's opt-out portal at optout.aboutads.info or the Network Advertising Initiative at optout.networkadvertising.org.

For more detailed information about our use of cookies and your options for managing them, please refer to our full Cookie Policy available on our website at ranchpizza.click.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, or from individuals under the age of 18 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA) and other applicable laws.

If you are under 18 years of age, please do not use our website or provide any personal information to us. If you are a parent or legal guardian and you believe that your child under the age of 13 has provided personal information to us, please contact us immediately at [email protected] so that we can take appropriate steps to locate and delete such information from our systems.

We do not knowingly sell the personal information of consumers under 16 years of age. If we discover that we have inadvertently collected information from a child under 13, we will promptly delete it.

11. International Data Transfers

Pizza Ranch operates within the United States, and our primary data processing activities take place within the United States. However, some of our third-party service providers, including analytics platforms, cloud service providers, and marketing tools, may be located in or process data in countries outside the United States.

If your personal information is transferred outside the United States, we take steps to ensure that such transfers are conducted in compliance with applicable laws and that appropriate safeguards are in place to protect your personal information, such as standard contractual clauses or other recognized legal mechanisms.

By using our website and services, you acknowledge that your personal information may be transferred to and processed in the United States and other countries where data protection laws may differ from those in your country of residence.

12. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023. These rights include:

• Right to Know: The right to know what personal information we collect, use, disclose, and sell about you;
• Right to Delete: The right to request deletion of your personal information, subject to certain exceptions;
• Right to Correct: The right to request correction of inaccurate personal information;
• Right to Opt Out: The right to opt out of the sale or sharing of your personal information;
• Right to Limit Use of Sensitive Personal Information: The right to limit the use and disclosure of sensitive personal information;
• Right to Non-Discrimination: The right not to be discriminated against for exercising your CCPA/CPRA rights.

To submit a California privacy rights request, please contact us at [email protected]. We will verify your identity and respond to your request within 45 days, with a possible extension of an additional 45 days when reasonably necessary.

California residents may also designate an authorized agent to submit requests on their behalf. Authorized agents must provide written authorization signed by the consumer and may be required to verify their identity.

13. Other State Privacy Rights

Residents of certain other states may also have privacy rights under applicable state laws. These include, but may not be limited to:

• Virginia: Consumer Data Protection Act (CDPA);
• Colorado: Colorado Privacy Act (CPA);
• Connecticut: Connecticut Data Privacy Act (CTDPA);
• Utah: Utah Consumer Privacy Act (UCPA);
• Texas: Texas Data Privacy and Security Act (TDPSA).

If you are a resident of any state with applicable privacy legislation, you may have rights similar to those described in Section 7 of this Privacy Policy, including rights to access, correct, delete, and port your personal information, and to opt out of certain processing activities. To exercise your rights, please contact us at [email protected].

14. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services, including social media platforms, delivery partner sites, and payment gateways. Please be aware that we do not control and are not responsible for the privacy practices of these third-party sites and services. We encourage you to read the privacy policies of any third-party sites you visit.

The inclusion of a link to a third-party website does not constitute our endorsement of that site, its content, or its privacy practices.

15. Marketing Communications and Opt-Out

With your consent (where required by applicable law), we may send you promotional emails, newsletters, special offers, and other marketing communications about our products and services. You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link at the bottom of any marketing email we send you;
• Logging into your account and updating your communication preferences;
• Contacting us directly at [email protected] and requesting removal from our marketing lists.

Please note that even if you opt out of marketing communications, we may still send you transactional or service-related emails (such as order confirmations, receipts, and account security notices) that are necessary to provide you with our services.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Privacy Policy;
• Post the revised policy on our website at ranchpizza.click;
• Notify you by email (where we have your email address on file) or by a prominent notice on our website, if the changes are material.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services after the effective date of any updates constitutes your acceptance of the revised Privacy Policy.

17. Filing Complaints with Regulatory Authorities

If you are not satisfied with how we have handled your personal information or your privacy rights request, you have the right to file a complaint with the appropriate regulatory authority. In the United States, the primary regulatory body for consumer privacy and data protection matters is:

If you are a California resident, you may also contact:

We encourage you to contact us first so that we may address your concerns directly before filing a formal complaint. We are committed to resolving privacy-related issues in a timely and fair manner.

18. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to responding to all privacy-related inquiries promptly and thoroughly.

We will acknowledge receipt of your inquiry within 5 business days and endeavor to fully respond within 30 to 45 days, or within the timeframe required by applicable law. If we require additional time to respond, we will notify you of the extension and the reason for the delay.

When contacting us regarding a privacy request, please provide sufficient information for us to identify your account or relationship with us, describe your request with reasonable specificity, and include your preferred contact method so that we may follow up with you. All privacy requests are handled in strict confidence.